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Essentials of Modeling and Analytics illustrates how and why analytics can be used effectively by loss prevention staff. The book offers an in-depth overview of analytics, first illustrating how analytics are used to solve business problems, then exploring the tools and training that staff will need in order to engage solutions. Meer
The healthcare industry is on the cutting edge of voice-user interface (VUI) design and making great progress to improve patient care through developing technologies, literally transforming the voice of the industry. Meer
With increased pressure on businesses to cut costs while increasing productivity, getting the most from your team is even more important than ever. This book will show you how to use compassionate leadership techniques to inspire your team to perform at a high level. Meer
This volume provides an introduction to, and assessment of, the major organizational changes in Britain's public services since the late 1970s which have collectively been identified as the emergence of a "new managerialism". Meer
Traditional management systems were designed to manage routine operations, not to manage innovation. The kinds of management systems we typically have in large companies throw up many roadblocks to innovation. Meer
Corporate communications are now hugely important in the success of companies and organisations. Using cases and examples from companies such as The Body Shop, Texaco, Johnson & Johnson, BP Oil & British Airways the authors introduce the framework necessary to analyse corporate communications strategies and provide clear practical guidelines for successful implementation. Meer
Today, it is not uncommon for practices and hospitals to be on their second or third EHR and/or contemplating a transition from the traditional on-premise model to a cloud-based system. Meer
A collection which is part of the Open University integrated teaching system, this book is designed to evoke the critical understanding of students. There are readings covering the strategic management process, strategy formulation and managing strategic change. Meer
Exploring issues of student agency, equity, assessment, teaching, management, teacher leadership, and use of technology, this book provides strategies, tips, and guidance for enacting innovative change in today‘s schools. Meer
Despite the impact senior managers can have on organisations, surprisingly little is known about what makes them effective. This distinctive book is structured around the findings of the authors' eight year research programme into senior executive effectiveness. Meer
Why do so many Americans-working harder and longer and with less security than ever before-question the price of success demanded by today's hot-wired economy? Meer
This book answers the question of how to improve the innovation performance of large companies. It discusses how a wide range of management systems and practices impact innovation performance. Meer
"A valuable, practical guide for navigating through ICT turbulence and dynamics. A lighthouse for the human side of ICT."
Erik van de Loo, Director Executive Masters in Change, INSEAD Professor of Organisational Behaviour, INSEAD Business School
"The ICT Malaise is a different and thorough point of view on the dysfunctional approach the world has taken to information and technology. Meer
This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Meer
Many companies and organisations have embarked upon change programmes as part of a quest for a common vision, identity and set of values. These programmes are frequently frustrated by company politics based upon less obvioius power structures within the company or organisation. Meer
The aim of this book is to illustrate the ways in which surveys can be used to improve the quality of decision-making in business and government. It is about the use of surveys rather than how they are conducted, and provides examples of the ways in which research can be used. Meer
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