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In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. Meer
First published in German, this book starts from the premise that managers' understanding and theories of organizations determine how they decide to act. Meer
Women Leading is a fascinating insight into female leadership. After years of male domination in the world's boardrooms, are cracks finally appearing in the glass ceiling? Meer
This book provides the definitive economic study of the global motorsport industry. Drawing on a decade of research, and interviews with top industry executives and international commentators, the global grid of motorsport is analyzed and the world's national motorsport industries benchmarked. Meer
This new practical guide explains what makes a crisis and who are the key players. It shows the importance of prior preparation and testing so that the company fully understands the crisis management environment and the importance of communications. Meer
At the end of the Cold War, the global economic system encountered a new phenomenon in the field of knowledge creation and technological innovation - the birth of mad technologies. Meer
The authors contend that current knowledge management efforts in organizations need to be re-focused so that they can be better poised for success. Topics discussed include: missing capabilities of knowledge management, knowledge management in strategic alliances, customer knowledge management, knowledge markets, and knowledge management systems, among others. Meer
Ready-to-use words, phrases, descriptions, and action items right at your fingertips to organize and streamline employee reviews, create clear and effective career development plans, and monitor performance year-round, from the leading voice in HR expertise. Meer
Develop, expand, and share your gifts as a leader to inspire others to use their own individual talents in extraordinary ways---from one of the county’s most sought-after motivational speakers with a 30+ year career in franchise development. Meer
This book focuses upon the role of the sales force in today's changing world and how to design a sales force for strategic advantage. It includes sections on how to assess the current sales force design and how to implement change and covers customer segmentation, market strategy, structuring and sizing, alignment, metrics and managing change. Meer
John L. Ward is a leading world expert on the family business. In this book he brings together a vast amount of experience to show the, 'best practices' of the most successful and long-lasting families in business. Meer
This book presents an overview of recent policy outcomes in the field of academia-business links in different European countries. It covers a broad range of approaches, from new public funding instruments to reforms of intellectual property rights and regional network policies. Meer
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