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Cruise Management

Information and Decision Support Systems

Paperback Engels 2011 2012e druk 9783834932723
Verwachte levertijd ongeveer 9 werkdagen

Samenvatting

Increasingly, cruise operators are utilising information and communication technologies (ICTs) to improve service-effectiveness and process efficiency, both on- and off-board. Therefore, it is worth initiating a discussion on the potential and challenges ICTs entail for both cruise operators’ back-offices and for cruisers’ consumption experiences. This book documents the proceedings of the 1st e-Cruising Conference (Bremerhaven, Germany), which was aimed at discussing the possibilities and applicability of ICTs and mobile services in various aspects of cruise operations. Following a rigorous double-blind review, the best papers were chosen to be incorporated in this volume.

Specificaties

ISBN13:9783834932723
Taal:Engels
Bindwijze:paperback
Aantal pagina's:249
Uitgever:Gabler Verlag
Druk:2012

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Inhoudsopgave

<p>Cruise Passenger Behaviour &amp; Choices </p><p>IT-enabled Employee Scheduling, Cruise Excursions and Complaint Management </p><p>Mobile Infotainment on Cruise Ships</p><p>Cruise Revenue Management Systems &amp; Onboard Spending  </p>

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        Cruise Management