America′s Corner Store – Walgreens′ Prescription for Success

<p>Preface ix</p>
<p>Acknowledgments xiii</p>
<p>1 From Humble Beginnings 1</p>
<p>The Apple and the Tree 1</p>
<p>Sweet Home Chicago 7</p>
<p>The State of the Profession 14</p>
<p>Walgreen Does Chicago 22</p>
<p>To Live and Almost Die in Cuba 25</p>
<p>Walgreen Returns 27</p>
<p>The Most Important Merger 30</p>
<p>Diving In Together 37</p>
<p>2 The Start of Something Special: 1910 1929 43</p>
<p>On His Own 43</p>
<p>The Secrets of the Second Store 44</p>
<p>I Scream, You Scream 47</p>
<p>The Hot Lunch Program 48</p>
<p>Cultivating Leaders 50</p>
<p>Growing Like Topsy 52</p>
<p>The Pepper Pod 55</p>
<p>Steppin Out 59</p>
<p>Chicago in the Roaring Twenties 61</p>
<p>On the Lighter Side 65</p>
<p>Fundamental Values 69</p>
<p>Putting Out Fires 71</p>
<p>The Walgreen Creed 74</p>
<p>The Knight Report 75</p>
<p> Absolute Dominance 82</p>
<p>If They Can Make It Here 83</p>
<p>Read All about It 86</p>
<p>Chain Fight 88</p>
<p>The Good Life 92</p>
<p>3 Nothing to Fear: 1929 1945 95</p>
<p>Facing Fear Itself 95</p>
<p>Better Days Are Coming 96</p>
<p>Helping the Mom–and–Pop Shops 101</p>
<p>Walgreens Own: From Coffee to Corn Remover 105</p>
<p>Getting the Word Out 109</p>
<p>Damn the Depression, Full Speed Ahead! 111</p>
<p>Finding Time for Fun 117</p>
<p>The Son Also Rises 119</p>
<p>The Accidental Benefactor 122</p>
<p>Charles s Demise 126</p>
<p>Defusing a Palace Coup 129</p>
<p>There s a War On 134</p>
<p>Where Everyone Meets 137</p>
<p>4 The Postwar Era: 1945 1970 139</p>
<p>The Power Era 139</p>
<p>Mergers and Acquisitions 141</p>
<p>All Power to the Pharmacist 144</p>
<p>Partners in Health 145</p>
<p>Battling the Bargain Stores 149</p>
<p>The Self–Service Revolution 151</p>
<p>The Shopping Center Is Born 159</p>
<p>The Four–Way Test 161</p>
<p>Chuck s Legacy 163</p>
<p>5 Reinventing the Corporation: 1970 1990 167</p>
<p>State of the Company 168</p>
<p>Looking for a Few Good Men 171</p>
<p>Walgreen s Wingman 174</p>
<p>The Turn–Around Team 177</p>
<p>Killing Off Their Little Darlings 182</p>
<p>The Systems behind the Smiles 187</p>
<p>Walgreens Goes High–Tech 189</p>
<p>Vindication 191</p>
<p>6 Poised to Pounce: 1990 Future 193</p>
<p> This Is Dan Jorndt, How May I Help You? 193</p>
<p>Plain and Proud of It: The Anti–Enron 197</p>
<p>Getting the Right People Ready 207</p>
<p>A Good Corner Is a Good Corner 211</p>
<p>Passing the Torch 215</p>
<p>Hello, My Name Is Dave 217</p>
<p>Constant Competition 220</p>
<p>Walgreens Advantages 223</p>
<p>The Future Is Now 224</p>
<p>Appendix A</p>
<p>Walgreens Financial Facts 227</p>
<p>Appendix B</p>
<p>Historic Highlights 229</p>
<p>Notes 233</p>
<p>Index 249</p>