Designing Connected Products

Preface

1. What’s Different About User Experience Design for the Internet of Things?
-How Is UX for IoT Different?
-A Design Model for IoT
-Summary

2. Things: The Technology of Connected Devices
-Types of Connected Device
-Multipurpose Computers
-Bridging Physical and Digital: Sensors and Actuators
-The Challenge of Powering Devices
-Conserving Battery Life
-Summary

3. Networks: The Technology of Connectivity
-Why is Networking Relevant to IoT UX?
-Networking Issues That Cause UX Challenges for IoT
-The Architecture of the Internet of Things
-Types of Network
-Network Communication Patterns
-Internet Service
-Summary
-Case Study 1: Proteus Digital Health: The Connected Pill

4. Product/Service Definition and Strategy
-Making Good Products
-From Innovation to Mass Market
-Tools Versus Products
-What Makes a Good Product?
-Services in IoT
-Business Models
-Summary

5. Understanding People and Context
-The Role of Research in Connected Product Design
-Initial Questions and Concepts
-Techniques: From Asking to Watching to Making
-Summary

6. Translating Research into Product Definitions
-Generating the Elevator Pitch
-Why Does Your Product Matter?
-What Is Your Product?
-What Does the Product Do?
-Recurring Questions for Product Strategy
-Summary
-Case Study 2: Little Kelham: Connected Home

7. Embedded Device Design
-An Introduction to Thinking About Physical Objects in IoT
-Making Stuff: Differences to UX
-Essentials of the Design Process
-Three Faces of a Physical Product
-Summary

8. Interface and Interaction Design
-Types of Interaction
-IoT-Specific Challenges and Opportunities
-Universal Design and Accessibility
-Summary
-Case Study 3: Ford SYNC 3: Connected Car

9. Cross-Device Interactions and Interusability
-Cross-Platform UX and Usability
-What Is Interusability?
-Conceptual Models and Composition
-Consistency
-Continuity
-Summary

10. Interoperability
-The CompuServe of Things
-What Is Interoperability and Why Is It a Problem?
-How Can Devices Interoperate?
-How Can We Improve Interoperability?
-The UX of Interoperability
-Summary
-Case Study 4: LOOP: Connected Pelvic Floor Exerciser

11. Responsible IoT Design
-Security
-Privacy
-Social Engineering
-Environment
-Summary

12. Supporting Key Interactions
-Setup
-In-Life Housekeeping
-Discovery
-Control Experiences
-Platforms
-The Technology of Getting Things Connected
-Summary
-Case Study 5: BRCK: Rugged Portable WiFi Hotspot

13. Designing with Data
-Introduction
-Data in IoT
-Types of Data-Driven Product
-What This Means for Design
-Summary

14. Iterative Design: Prototyping and Learning
-The Necessity of Working Iteratively
-Using Prototypes to Answer Questions
-How Do You Decide What to Prototype?
-Evaluation: Success Demands Failure
-Summary

15. Designing Complex, Interconnected Products and Services
-It’s Complicated...
-Scaling the UX
-Control
-Approaches to Managing Complexity
-Summary

Appendix A: Companies, Products, and Links
Appendix B: About the Authors

Index