IT-management / ICT

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Gad J Selig

E-book - pdfImplementing IT governance (e-book)

e-bookEngels9789087538170 11-5-2012

The issues, opportunities and challenges of aligning information technology more closely with an organization and effectively governing an organization's Information Technology (IT) investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management in enterprises on a global basis. Meer

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Mart Rovers

E-book - pdfISO/IEC 20000 2011 (e-book)

e-bookEngels9789087539313 29-11-2011

This Pocket Guide provides a concise explanation of the nature, content and aim of ISO 20000. It brings ISO 20000 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide: it promote the awareness and the acceptability of ISO 20000 as a valid standard for IT Services organisations; it supports ISO 20000 training and certification; it is a quick reference to the core content of ISO 20000, for practitioners. Meer

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Pierre Bernard

E-book - pdfCOBIT 5 (e-book)

e-bookEngels137 blz.9789087538002 5-11-2012

This Management Guide provides readers with two benefits. First, it is a quick-reference guide to IT governance for those who are not acquainted with this field. Meer

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Jos N.A. Oosten

E-book - pdfProcess management based on Sqeme 2008 (e-book)

e-bookEngels9789087538729 14-3-2012

This pocket guide is a practical book and more or less compulsory reading material for anyone who wants to get to know more about SqEME® process management or intends using SqEME. Meer

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David Pultorak Jon E Nelson Vince Pultorak

E-book - epubPassing the ITIL foundation excam 2011 (e-book)

e-bookEngels180 blz.9789087538941 15-2-2012

This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. Meer

35,92

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The Open group

E-book - epubArchiMate 2.0 specification (e-book)

e-bookEngels89 blz.9789087539719 2-2-2012

ArchiMate®, an Open Group Standard, is an open and independent modeling language for Enterprise Architecture that is supported by different tool vendors and consulting firms. Meer

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Adam Grummit

E-book - pdfcapacity management (e-book)

e-bookEngels9789087535865 1-2-2010

Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. Meer

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E-book - pdfTOGAF Version 9.1 (e-book)

e-bookEngels695 blz.9789087537685 5-12-2011

TOGAF is a framework - a detailed method and a set of supporting tools - for developing an enterprise architecture, developed by members of The Open Group Architecture Forum. Meer

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Remko van der Pols Yvette Bakker

E-book - pdfBiSL (e-book)

e-bookEngels161 blz.9789087538125 3-9-2012

This book describes a process framework for business information management, encompassing the best way to manage and execute business information management in day-to-day practice, and explaining how BiSL® can help. Meer

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E-book - pdfISO/CEI 20000 (e-book)

e-bookFrans253 blz.9789087538231 13-4-2012

La norme ISO/CEI 20000 s'applique aux organisations qui souhaitent optimiser la qualité de leurs services informatiques. Alors que les acteurs se forment à ITIL et l'implémentent avec succès dans leurs entreprises, celles-ci franchissent désormais le pas pour être entièrement conforme à ISO/CEI 20000, reconnu sur le plan international. Meer

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E-book - pdfFoundations of IT service management (e-book)

e-bookAnders409 blz.9789087538279 13-4-2012

The ITIL V3 approach is covered with all the ITIL Lifecycles. It has split out all the processes and descrbes them in detail, this means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. Meer

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E-book - pdfLeading standards for IT Management (e-book)

e-bookEngels9789087538422 23-3-2012

In a world in which people and organizations have to communicate in constantly changing settings standards play a big role. By standards we mean established, described, and widely accepted agreements that make communication between systems people process and technology possible and predictable. Meer

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Pierre Bernard

E-book - pdfThe IT Service 2 The handbook (e-book)

e-bookEngels412 blz.9789087538798 19-4-2012

Make it Simple and Keep it Simple Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisations. Meer

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E-book - pdfOpen information Security Management Maturity Model (O-ISM3) (e-book)

e-bookEngels9789087539115 9-6-2011

The O-ISM3 standard focuses on the common processes of information security. It is technology-neutral, very practical and considers the business aspect in depth. Meer

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Rachel Harrison

E-book - epubTOGAF 9 certified Study guide (e-book)

e-bookEngels9789087539757 5-12-2011

The TOGAF 9 certification program is a knowledge-based certification program. It has two levels, leading to certification for TOGAF 9 Foundation and TOGAF 9 Certified, respectively. Meer

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Annelies van der Veen Jan van Bon

E-book - pdfFoundations of ITIL® 3 (e-book)

e-bookEngels9789087539849 22-11-2011

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The Open Group

E-book - epubArchiMate® 3.0.1 Specification (e-book)

e-bookEngels9789401802352 3-10-2017

The ArchiMate® Specification, an Open Group Standard, defines an open and independent modeling language for Enterprise Architecture that is supported by different tool vendors and consulting firms. Meer

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Andrew Josey Rachel Harrison

E-book - epubTOGAF® 9 Certified Study Guide (e-book)

e-bookEngels350 blz.9789401802949 31-5-2018

This title is a Study Guide for TOGAF® 9 Foundation. It gives an overview of every learning objective for the TOGAF 9 Foundation Syllabus and in-depth coverage on preparing and taking the TOGAF 9 Part 1 Examination. Meer

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Helen Morris Liz Gallagher

E-book - epubVeriSM Foundation Study Guide (e-book)

e-bookEngels230 blz.9789401802956 13-12-2018

This book is intended as a self-study guide for the VeriSM™ Foundation, VeriSM™ Essentials, and VeriSM™ Plus qualifications. It also supports classroom and online courses for these qualifications. Meer

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Doug Tedder Michelle Major-Goldsmith Simon Dorst

E-book - epubVeriSM -Unwrapped and Applied (e-book)

e-bookEngels180 blz.9789401803045 14-12-2018

This pocket guide will introduce you to VeriSM key concepts and the VeriSM model and help you to understand how they can apply in your organization. VeriSM is an approach that offers value-driven, evolving, responsive, and integrated service management. Meer

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